Dispatch services
A 24/7 AI voice agent that answered the calls a dispatch company was missing
Roughly a third of the company's inbound calls were going unanswered, and none of its reports showed it. We built an AI voice agent that answers every call from the company's live records.
growth in the client base within 90 days
of inbound calls had been going unanswered
calls answered, quoted, booked and written back to the system
added marketing spend or headcount
Before and after
About a third of inbound calls unanswered, and no report showing it
- Every inbound call answered, day and night
- Quotes kept within approved pricing limits
- Client base up 30% in 90 days
The problem
We found that roughly 33% of inbound calls were going unanswered. Because missed calls never reached the company's records, the gap did not appear in any existing report.
What we built
A 24/7 AI voice agent connected to the company's own system. It retrieves bookings by reference number, provides quotes, negotiates within approved pricing limits, confirms and books the service, and writes each update back into the system.
- A customer calls, day or night
- The agent finds the booking by reference number
- Quotes and negotiates within approved pricing limits
- Books the job and writes it back to the system
What changed
The company grew its client base by 30% in 90 days, with no increase in marketing spend or headcount.
Client name withheld. Figures describe the outcome of work delivered by AB Analytics. Reference conversations can be arranged for some engagements.